Terms & Conditions
Welcome to Mel do Mar!
These terms and conditions outline the rules and regulations for the use of Arara Azul SL's Website, located at www.meldomar.com.
www.meldomar.com is published by the company Arara Azul SL, a Spanish “Sociedad Limitada” with a share capital of 3.330 euros, registered under no. 2022/2730 the 11/10/2022 in the office situated in Avenida Periodista Beatriz Cienfuegos, 20, Cadiz (11011), Spain, with an intra-community VAT no. ESB72615966 (hereinafter “Arara Azul”, “Mel do Mar” or the “Company”). The company head office is located in Avenida Alcalde Eduardo Ruiz Golluri 23, unit 7, El Puerto de Santa María (Cádiz) CP. 11500.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Mel do Mar if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, prevailing law of es. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Your personal information
We will use your personal information in accordance with our Privacy Policy (Read our “Privacy Policy” page)
Contract conclusion
If you submit an order for goods via this site by clicking 'Submit order', your order is an offer to us to buy the goods on our website.
We will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this email the contract will be concluded.
The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order.You should read and check the details in this email to ensure that they are correct.
If the details in the email confirming your order are not correct, or if you are not satisfied with the details in the email, please contact us at support@meldomar.com
The contractual language is English.
We store the contract’s content and will send you the details of your order as well as our general terms via email. The details about your recent orders you will find in your customer login.
Price and delivery cost
We shall use our reasonable endeavours to ensure that the prices as quoted on our site are correct.
Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.
Unless stated otherwise, all prices include VAT (where applicable) but exclude delivery costs.
Delivery costs can be looked up in our “Shipping Policy” on our website. They will be notified to you separately before you submit your order and will be confirmed to you by email.
Shipment to countries outside of the European Union may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees").
For more information regarding our shipping policy please review our “Shipping Policy” terms and conditions in our website www.meldomar.com or contact our customer service department support@meldomar.com
Availability and delivery
Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.
We deliver to many countries in Europe. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on the site.
Delivery will be made according to the information on the product pages after your order is accepted.
We are not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.
Payment
Payment for goods can be made by one of the following payment methods
PayPal
Credit card through Paypal
Debit card through Paypal
Stripe (Visa, MasterCard, American Express)
Credit card through Stripe
Debit card through Stripe
Apple pay through Stripe
Please note that if your credit card or bank account is in a different currency than Euros, your credit card company or bank may apply currency conversion costs.
Return Policy
You have 14 days from the date you receive your order to return it to us for a refund. Your refund will be processed within 15 days of us receiving the goods and confirming they meet the return conditions specified further down the page. Please be advised that all jewellery items are non-returnable. This policy is in place for health and safety reasons. Jewellery items, especially earrings, cannot be resold once they have been worn or tried on.
We appreciate your understanding and encourage you to reach out to our customer service team if you have any questions or concerns regarding your purchase
For returns you must send an email to support@meldomar.com with the subject “Return”.
On the email please include the name of the purchased item (same as in the invoice), purchase date, invoice number, reason for the return, and a photo of the item showing any defects, if applicable.
Once we approve your return request, we’ll ask you to take your parcel to the drop-off point of your choice. Please make sure you send your package to:
Calle Geranio 33
Bloque 2, SE C - 0103
Cala de Mijas, Málaga 29649
Spain
Make sure you get your receipt stamped at the drop-off point and keep it safe until you receive your refund.
The delivery costs for returns/exchanges must be paid by the customer.
Swimsuits and intimate apparel must have all hygiene seals intact to be eligible for return or exchange.
Unless an item is faulty, unwanted items must be returned in a resalable condition. With that in mind, please keep all original packaging and return items undamaged.
Items that show clear sings of being worn and whose tags have been removed cannot be returned.
Defective items will be refunded in full, including shipping charges for sending them to you and any costs you have incurred in returning them to us.
Important: please keep your invoice as it can be requested by us at any time during a return/exchange procedure.
Refunds
The refund will be processed upon receipt of your return package and approval or return request.
Once we have received your return, your refund will take approximately 15 days to appear in your account to allow enough time for us to process the return.
You'll receive a confirmation email once the refund has been processed. The funds should appear in your account within the following 5 working days.
In case of a refund, it will be made using the same payment method and to the same person as the original purchase, using the original currency.
Important: please keep your invoice as it can be requested by us at any time during a return/exchange procedure.
Exchanges
You can exchange your purchase for up to 30 days from the purchase date. Please be advised that all jewellery items cannot be exchanged. This policy is in place for health and safety reasons. Jewellery items, especially earrings, cannot be resold once they have been worn or tried on.
For exchanges you must send an email to support@meldomar.com with the subject “Exchange”, and explain the reason of the exchange, name of the purchased item (as in the invoice), purchase date, invoice number, and photo of the item (showing any defects if applicable).
The delivery costs for returns/exchanges must be paid by the customer.
Only 1 exchange by customer is allowed.
Should the original item’s price be higher than the new one you wish to exchange it for, we will not refund the difference.
If the price of the original item is lower than the new one, the customer will have to pay the remaining amount.
Swimsuits and intimate apparel must have all hygiene seals intact to be eligible for return or exchange.
Unless an item is faulty, unwanted items must be returned in a resalable condition. With that in mind, please keep all original packaging and return items undamaged.
Items whose tags have been removed cannot be returned or exchanged
Defective items will be refunded in full, including shipping charges for sending them to you and any costs you have incurred in returning them to us.
Important: please keep your invoice as it can be requested by us at any time during a return/exchange procedure.
Cancelation by us
We reserve the right to cancel the contract between us if, for example:
we have insufficient stock to deliver the goods you have ordered; or
one or more of the goods you ordered was listed at an incorrect price due to a typographical error
or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 7 business days of your order.
Right to cancel
Any User who contracts as a consumer can freely terminate the Contract within 14 calendar days following the date of delivery of the product. In this case, the User will be fully reimbursed the amount paid, in accordance with the provisions of the Return Conditions (See Returns and Changes).
How to exercise the right to cancel?
Inform us of your decision to cancel the contract. To do this, you can contact us, send us an email (support@meldomar.com) or letter clearly stating that you wish to cancel your contract or make your cancellation to us in writing here (in each case, including your name and order number)
Cancellation period
The cancellation period starts when we send you the dispatch confirmation email (this email indicates that your order has been accepted by us and, therefore, that a contract has been formed between us) and ends 14 calendar days after the day on which the product(s) is/are delivered to you. If you ordered multiple products in a single order and we ship those products in separate deliveries to you, the cancellation period will end on the 14th day starting from the day after you received the last of the products in that order.
Cancellation consequences
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
Your Right To Cancel
Please note that this right to cancel is additional to your other statutory rights as a consumer and our standard returns and exchanges policy.
As a consumer (i.e. you are not a business/you are not purchasing products in connection with any business you may have or trade) of Mel do Mar you have the right to cancel the contract formed with us when you purchased products on our Site. You can cancel the contract for any reason and at any time within our cancellation period.
Title and risk
You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Liability
We are not responsible if you cannot access the site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the internet.
This site relies in part on software to work. Whilst we will monitor the site, we cannot guarantee that the site or any individual feature of the site will be error free, available all the time and/or free from viruses.
It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
Nothing in these terms will affect any liability we may have: (a) for fraudulent misrepresentation; (b) for death or personal injury arising from our negligence: (c) under Part I of the Consumer Protection Act 1987; (d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or (e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.
Events beyond our control
We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion.
Invalidity
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.
Notices
All notices you send us must be sent to the contact details on this site: support@meldomar.com. We may give notice to you at either the e-mail or postal address you provide to us when making a purchase. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.
Cookies
We employ the use of cookies. By accessing Mel do Mar, you agreed to use cookies in agreement with the Arara Azul SL's Privacy Policy.
Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Arara Azul SL and/or its licensors own the intellectual property rights for all material on Mel do Mar. All intellectual property rights are reserved. You may access this from Mel do Mar for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Mel do Mar
Sell, rent or sub-license material from Mel do Mar
Reproduce, duplicate or copy material from Mel do Mar
Redistribute content from Mel do Mar
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Arara Azul SL does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Arara Azul SL, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Arara Azul SL shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Arara Azul SL reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Arara Azul SL a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organisations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organisations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organisations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Arara Azul SL; and (d) the link is in the context of general resource information.
These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Arara Azul SL. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organisations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Arara Azul SL's logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to meldomar@meldomar.com