FAQ

FAQ

General

  • We work with Latin American brands that design according to Latin American styles and sizes. All our brands have a slightly different approach to sizing and thus we recommend you follow our recommendations specific to each brand, and take into account the measurement guides provided.

    Should you want personal advice regarding sizing, please do not hesitate to reach out to us at support@meldomar.com using the subject line “Size Advice”. For more information about sizing, please consult our Product Care & Size Guide page

  • We believe in quality pieces that are meant to last. Our goal is to help you keep your swimwear looking as great as the first day - for as long as possible. Each brand offers a set of specific care instructions, purposefully curated by them. You can find them on our Product Care & Size Guide page

  • Yes! Our packaging is sustainable and recyclable. We work closely with our partners to ensure your orders arrive in good condition, looking beautiful and with a minimal impact on the environment. In our packaging you’ll find:

    • 100% Recycled or FSC Mix Uncoated Paper

    • FSC-certified, acid-free, lignin and sulfur-free pulp

    • Soy-based inks and varnishes

  • In an effort to fight overstocking we work with made-to-order brands that require a leadtime of over three months, this means we purposefully create small collections with limited quantity orders which ensures that our partners can create and deliver their pieces in an ethical and environmentally responsible way.

    We do our best to anticipate the demand our pieces will have when placing our orders but, sometimes, we underestimate how successful a piece will be. If you find a piece you love and is no longer in stock, reach out to us at support@meldomar.com and we’ll do our best to help.

  • At the moment we do not offer gift cards or gift vouchers. We are working on making those options available soon, so keep an eye out for updates!

Orders

  • Payment for goods can be made by one of the following payment methods

    • PayPal

    • Credit card through Paypal

    • Debit card through Paypal

    • Stripe (Visa, MasterCard, American Express)

    • Credit card through Stripe

    • Debit card through Stripe

    • Apple pay through Stripe

    Please note that if your credit card or bank account is in a different currency than Euros, your credit card company or bank may apply currency conversion costs.

  • We offer free standard delivery for all continental EU and mainland US from orders above EUR 120. If you live outside the continental EU or mainland US, or are looking for Express Shipping options, please consult our Shipping & Returns page for more information.

  • We are sorry to hear that! We do our best to ensure all purchases run as smoothly as possible, however, sometimes problems might occur that are outside of our control.

    Should you encounter any trouble with your delivery, please contact us at support@meldomar.com using the subject line “Delivery Issue” and we’ll get back to you as soon as possible.

  • When your order has been confirmed, meaning we have received your order request and have begun the process of getting your package ready for delivery, you will receive an email from us.

    Once the order has been shipped, you’ll receive an email from the currier giving you information about tracking and expected delivery times. Please do not hesitate to get in touch with us at support@meldomar.com should you have any questions.

  • You can track your order using your tracking number and the link on your dispatch confirmation email. If you’re having trouble tracking your order, please contact us at support@meldomar.com with your order number and the subject “Tracking Issue” and we’ll be happy to help

  • You have 14 days from the date you receive your order to return it to us for a refund. Your refund will be processed within 15 days of us receiving the goods and confirming they meet the return conditions specified on our Shipping & Returns page.

  • For returns you must send an email to support@meldomar.com with the subject “Return”.

    On the email please include the name of the purchased item (same as in the invoice), purchase date, invoice number, reason for the return, and a photo of the item showing any defects, if applicable.

    Once we approve your return request, we’ll ask you to take your parcel to the drop-off point of your choice.

    Please be advised that all jewellery items cannot be returned. This policy is in place for health and safety reasons. Jewellery items, especially earrings, cannot be resold once they have been worn or tried on.

    For more information, please consult our Shipping & Returns page

  • You can exchange your purchase for up to 30 days from the purchase date except in the case of our jewellery. For information on how the exchange process works please consult our Shipping & Returns page.

    Please note the following when exchanging an article:

    • The delivery costs associated with the exchange must be paid by the customer.

    • Swimsuits and intimate apparel must have all hygiene seals intact to be eligible for return or exchange.

    • Unless an item is faulty, unwanted items must be returned in a resalable condition. With that in mind, please keep all original packaging and return items undamaged.

    • Items that show clear signs of being worn and whose tags have been removed cannot be returned.

    • Should you receive a faulty item, we will cover the full cost of shipping (both to you and back to us) and you will be refunded in full.

    Please be advised that all jewellery items cannot be exchanged. This policy is in place for health and safety reasons. Jewellery items, especially earrings, cannot be resold once they have been worn or tried on.

  • All our products go through a quality check before delivery, however, should you receive a faulty item please get in touch with us at support@meldomar.com with the subject “Faulty Item” and we’ll get back to you with next steps.

    Rest assured, in cases like this, we will cover the full cost of shipping (both to you and back to us) and you will be refunded in full. For more information, please consult our Shipping & Returns page.

  • We are sorry to hear you had a problem with your refund! We do our best to ensure all purchases run as smoothly as possible, however, sometimes problems might occur that are outside of our control.

    Should you encounter any trouble with your refund, please contact us at support@meldomar.com using the subject line “Refund Issue” and we’ll get back to you as soon as possible.