For returns you must send an email to support@meldomar.com with the subject “Return”.

On the email please include the name of the purchased item (same as in the invoice), purchase date, invoice number, reason for the return, and a photo of the item showing any defects, if applicable.

Once we approve your return request, we’ll ask you to take your parcel to the drop-off point of your choice. Please make sure you send your package to:

• Calle Geranio 33

  Bloque 2, SE C - 0103

  Cala de Mijas, Málaga 29649

  Spain

Make sure you get your receipt stamped at the drop-off point and keep it safe until you receive your refund.

Standard delivery to most countries is on us, however, if you do chose to return an item the delivery costs associated with the return must be paid by the customer.

To avoid incurring any unnecessary costs we advice all our customers to check our Product Care & Size Guide page. Should you need any advice in sizing please reach out to us at support@meldomar.com with the subject “Size Advice”

Yes! Because most of the pieces we sell at Mel do Mar are swimwear and therefore delicate, intimate pieces we must ensure some basic hygiene conditions are met before we can accept any returns.

• Swimsuits and intimate apparel must have all hygiene seals intact to be eligible for return or exchange.

• Unless an item is faulty, unwanted items must be returned in a resalable condition. With that in mind, please keep all original packaging and return items undamaged.

• Items that show clear sings of being worn and whose tags have been removed cannot be returned.

• Should you receive a faulty item, we will cover the full cost of shipping (both to you and back to us) and you will be refunded in full.

Please be advised that all jewellery items cannot be returned. This policy is in place for health and safety reasons. Jewellery items, especially earrings, cannot be resold once they have been worn or tried on.

Important: please keep your invoice at hand, as it can be requested at any time during a return/exchange procedure by us.

Once we have received your returned items we will check they meet the return conditions and, if they do, we will contact you to issue a refund.

Please allow approximately 15 days for the return to be processed. You'll receive a confirmation email once the refund has been issued, expect to see the funds in your account within the following 5 business days.

Please keep in mind that all refunds will be made to the same person, using the same payment method and in the original payment currency as the original purchase.

No stress, you can exchange your purchase for up to 30 days from the purchase date for all items except jewellery!

For exchanges you must send an email to support@meldomar.com with the subject “Exchange”.

On the email please include the name of the purchased item (same as in the invoice), purchase date, invoice number, reason for the return, and a photo of the item showing any defects, if applicable.

We will get back to you with more information once we receive your exchange request.

Please be advised that all jewellery items cannot be exchanged. This policy is in place for health and safety reasons. Jewellery items, especially earrings, cannot be resold once they have been worn or tried on.

Standard delivery to most countries is on us, however, if you do chose to exchange an item the delivery costs associated with the exchange must be paid by the customer.

To avoid incurring any unnecessary costs we advice all our customers to check our Product Care & Size Guide page. Should you need any advice in sizing please reach out to us at support@meldomar.com with the subject “Size Advice”

Yes! Because most of the pieces we sell at Mel do Mar are swimwear and therefore delicate, intimate pieces we must ensure some basic hygiene conditions are met before we can accept any exchanges.

• Swimsuits and intimate apparel must have all hygiene seals intact to be eligible for return or exchange.

• Unless an item is faulty, unwanted items must be returned in a resalable condition. With that in mind, please keep all original packaging and return items undamaged.

• Items that show clear signs of being worn and whose tags have been removed cannot be returned.

• Should you receive a faulty item, we will cover the full cost of shipping (both to you and back to us) and you will be refunded in full.

Please read the following carefully:

• Keep in mind we only allow one exchange per customer. Should you wish to exchange the product for a second time, you will have to return it and order the new item.

• Should the original item’s price be higher than the new one you wish to exchange it for, we will not refund the difference.

• If the price of the original item is lower than the new one, the customer will have to pay the remaining amount.

Please be advised that all jewellery items cannot be exchanged. This policy is in place for health and safety reasons, jewellery items, especially earrings, cannot be resold once they have been worn or tried on.

Important: please keep your invoice as it can be requested by us at any time during a return/exchange procedure.